Druh Media
  • Druh Media
    |

  • FAQ

    What Is Your Payment Policy?

    I require FULL DEPOSIT if order is under $100. Half of the DEPOSIT is due if your order is over $100. Please read ALL terms and conditions. I accept payments via debit card/credit card.

    What Is Your Availability?

    I book projects on a first come, first serve basis every month. If there are currently no open spots left at the time of your inquiry, you will be notified via email.

    What Is Your Turnaround Time?

    The general design proof turnaround time is 12 business days. If needed, I offer a rush design turnaround for an additional $35 per rushed design. Once the initial design proofs are sent over, if any revisions are requested, those revised designs get sent over within 3-5 business days. For print orders, once the designs are finalized, the files get sent to the printing company that Druh Media partners with, and the production time is generally 3-10 business days. Once shipped, you will receive a shipping notification via email. If you need to expedite your shipping, you can inquire via email.

    What Happens If I'm Not Satisfied?

    If it comes to this, unfortunately there is a no refund policy in place for projects already started. If you want to cancel, and your project has not been started on yet, there will be a 50% refund provided. If you placed a deposit to keep your spot, your deposit is non-refundable.

    What Is Your Communication Policy?

     I communicate via email and text message ONLY. If you would like a phone consultation, there's a $10.00 consultation fee or $15.00 for a face-time consultation. Please allow 24-48 hours for a reply to your inquiry. Inquiries will not be responded to on the weekends.

    E-mail: info@druhmedia.com 

    What Do I Need to Begin?

    ​Once your payment is received, you are officially marked down as a client, and we can proceed - yay! 

    PLEASE EMAIL the following:

    • Logo - Please provide your logo in HIGH QUALITY .png (transparent background) format.
    • High Quality Photos - I DO NOT work with cell phone, or low quality images. Professional photos only. If needed, I can implement one, or several of my purchased stock photos, in your design.
    • Verbiage - Please have the design verbiage clear and concise, for your design. Names, titles, wording correct. Druh Media will NOT BE liable for any misspelled words, bad grammar, etc.